Returns and Guarantees
At twelvehome we take pride in our exceptional quality and have sourced the best factories to manufacture our unique home goods as well as finding the best partners to help supply our speciality custom decor. We believe you should love every piece in your home so if you are not completely satisfied with your purchase, you can return any standard, stocked, sized item order in original condition within 30 days of receipt. Returns are refunded to your original form of payment less fees for restocking and shipping. Please note that proof of purchase is required for a refund.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.
Additionally art from our collection and collaboration with ArtStar can not be returned.
For refunds and exchanges please email - firstname.lastname@example.org - and a return label will be emailed to your email address on file.
Or you can mail your order back to -
385 West 12th Street
New York, NY 10014